Refund Policy – Sweet Cherry Soda
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Refund Policy

We are happy to offer a return or exchange where goods are faulty. Please photograph the item/s in question, and send the images to hello@sweetcherrysoda.com.au along with your order number. A customer care babe will be in touch with you to process your request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take several working days before your refund is officially posted. Next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sweetcherrysoda.com.au.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sweetcherrysoda.com.au

Shipping

Shipping costs are non-refundable, however we are happy to cover shipping costs for faulty items. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you require additional information, please contact our customer care babes at hello@sweetcherrysoda.com.au